{"id":2263,"date":"2026-01-23T06:53:58","date_gmt":"2026-01-23T06:53:58","guid":{"rendered":"https:\/\/noteracker.net\/?page_id=2263"},"modified":"2026-01-23T08:04:37","modified_gmt":"2026-01-23T08:04:37","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/noteracker.xyz\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
\n \n \n\t\n\n\n\n
\n \n \n\t\n\n\n\n
\n \n \n\t\n\n\n\n
\nTo ensure a smooth service experience and avoid any misunderstandings, please take a moment to review our refund policy before completing your purchase. Refund eligibility may vary depending on the type of product and the stage of service delivery, in accordance with applicable laws. We kindly ask that you proceed with payment only after carefully reviewing and agreeing to the terms. Thank you for your understanding.\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n

\nRefund and Returns Policy\n<\/h2>\n<\/div>
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\nThis Refund & Service Policy complies with the Korean E-Commerce Act, the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, the EU Consumer Rights Directive, and applicable U.S. state consumer protection laws.

The structure of the original policy is maintained while strengthening legal clarity for international customers.\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n

\n1\ufe0f\u20e3 Custom-Made Products\n<\/h3>\n<\/div>
\n \n \n\t\n\n\n\n
\nCustom-made products are created based on individual customer requirements and cannot be resold once production begins.\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n

\nContract Formation\n<\/h4>\n<\/div>
\n \n \n\t\n\n\n\n
\nThe contract is formed when the user agrees to the Terms (checkbox click) prior to payment and completes payment.\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n

\nRefund Eligibility\n<\/h4>\n<\/div>
\n \n \n\t\n\n\n\n
\nWithin 24 hours after payment AND before work commencement notice
\u2192 Full refund available
If work commencement notice is provided within 24 hours
\u2192 Not refundable
After 24 hours from payment
\u2192 Not refundable
(Legal basis: Korean E-Commerce Act Art.17(2), EU CRD Art.16(c))

\u203b A work commencement notice refers to an email or system message indicating that actual production activities such as planning, design, development, or configuration have begun.

\u203b The 24-hour contract confirmation period is not included in the production timeline.\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n

\nRefund Summary \u2013 Custom Products\n<\/h4>\n<\/div>
\n \n \n\t\n\n\n\n
\n \n \n\t\n\n\n\n
\n \n \n\t\n\n\n\n
\nStage\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nRefund Eligibility\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nNotes\n<\/div>\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\n \n \n\t\n\n\n\n
\nWithin 24 hours & before work starts\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nFull refund\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nCooling-off\n<\/div>\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\n \n \n\t\n\n\n\n
\nAfter work commencement notice\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nNot refundable\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nCustom work\n<\/div>\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\n \n \n\t\n\n\n\n
\nDuring production\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nNot refundable\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nCustom work\n<\/div>\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\n \n \n\t\n\n\n\n
\nAfter completion\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nNot refundable\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nCooling-off\n<\/div>\n<\/div>\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n

\n2\ufe0f\u20e3 Subscription-Based Services\n<\/h3>\n<\/div>
\n \n \n\t\n\n\n\n
\nSubscription services are billed monthly or annually with automatic renewal.\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n

\nRefund Rules\n<\/h4>\n<\/div>
\n \n \n\t\n\n\n\n
\nWithin 7 days of first payment AND service not yet commenced**
\u2192 Full refund available

After service commencement notice
\u2192 Korea \/ U.S.: Prorated refund
\u2192 UK \/ EU: No cancellation or refund even within 14 days
(Consumer Contracts Regulations 2013 \u2013 Digital Services)\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n

\nRefund Rules\n<\/h4>\n<\/div>
\n \n \n\t\n\n\n\n
\nRefund = Paid amount \u00d7 (Remaining days \u00f7 Days in billing month)\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n

\nSubscription Cancellation Summary\n<\/h4>\n<\/div>
\n \n \n\t\n\n\n\n
\n \n \n\t\n\n\n\n
\n \n \n\t\n\n\n\n
\nItem\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nRefund Eligibility\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nNotes\n<\/div>\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\n \n \n\t\n\n\n\n
\nRemaining service period\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nRefundable (jurisdiction-based)\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nProrated\n<\/div>\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\n \n \n\t\n\n\n\n
\nCustom work \/ add-ons\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nNot refundable\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nCustomer-requested\n<\/div>\n<\/div>\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n
\nAutomatic renewal stops upon cancellation.
Service access ends immediately upon cancellation request.\n<\/div>\n<\/div>
\n \n \n\t\n\n\n\n

\n3\ufe0f\u20e3 Final Notice\n<\/h3>\n<\/div>
\n \n \n\t\n\n\n\n
\nWe aim to provide transparent refund standards and service procedures.
Refund eligibility depends on service type, commencement status, and applicable jurisdiction.
Please review this policy carefully before making a purchase.\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"

To ensure a smooth service experience and avoid any misunderstandings, please take a moment to review our refund policy before completing your purchase. Refund eligibility may vary depending on the type of product and the stage of service delivery, in accordance with applicable laws. We kindly ask that you proceed with payment only after carefully […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-2263","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/noteracker.xyz\/en\/wp-json\/wp\/v2\/pages\/2263","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/noteracker.xyz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/noteracker.xyz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/noteracker.xyz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/noteracker.xyz\/en\/wp-json\/wp\/v2\/comments?post=2263"}],"version-history":[{"count":0,"href":"https:\/\/noteracker.xyz\/en\/wp-json\/wp\/v2\/pages\/2263\/revisions"}],"wp:attachment":[{"href":"https:\/\/noteracker.xyz\/en\/wp-json\/wp\/v2\/media?parent=2263"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}